Support
Scan is operated by Launch Hub LLC under the LaunchHub Lab product brand. Write to us at info@launchhub.us or use the form below — we handle onboarding, the Amazon connection, scanning and matching, billing, account and data-deletion requests, and security reports.
Never send passwords, LWA client secrets, refresh tokens, API credentials, or any Amazon buyer information — to this form, by email, or anywhere else. Support will never ask for them.
Connecting your Amazon account
- Sign in to Scan, open Settings → Amazon account connection, and press “Connect Amazon account”.
- You will be taken to Amazon Seller Central to review and approve the authorization — Scan never sees your Amazon password.
- After approving, you return to Scan automatically and the connection shows as Connected.
Reconnecting
- If the connection shows “Needs re-authorization”, press “Reconnect Amazon account” and approve again in Seller Central.
- Re-authorizing replaces the stored authorization — nothing needs to be removed first.
Disconnecting and revoking
- In Scan: Settings → Amazon account connection → Disconnect. The stored token is destroyed and Scan stops making requests for that account.
- To also revoke the app on Amazon's side, go to Seller Central → Apps & Services → Manage your apps, find “Scan by LaunchHub Lab”, and choose to remove its authorization.
Account or data deletion
- Email info@launchhub.us from the address on your account and ask for deletion.
- Verified requests are completed within 30 days, as described in the Privacy Policy.
Contact support
See also the Privacy Policy and Terms of Service.